They constantly gaslight you, this place is a SCAM. They sell Indian wallpapers claiming they are “Belgium” only their own in-house Indian papers have Generic names and series like Admiral & Inspire séries 1-6. Secondly I have wallpapers from NGC (made in USA) and none of them developed pink stains, these people won’t deliver any wallpaper to you and waste time so that 2 months would lapse and then according to their “policy” they’ll sell the same wallpaper to other customers, even when you pay the full amount in advance, never saw such gluttonous people anywhere. Only two things can cause pink stains - either a chemical reaction or alkaline deposits, we had used an oil based primer the latter was out of question but they pretend like they have no knowledge in this field, they keep blaming leakage, we have RCC walls and walls don’t bleed pink, they are just cheap flippant people who are sitting there to mint money… they deliberately used a liquid glue which wasn’t compatible with their “in house” low grade wallpaper and it left HUGE indelible pink stains behind… all over my newly renovated room, the furniture is newly assembled Im in a mess, I’m depressed! The other NGC wallpaper didn’t develop any stains cuz the quality is way better, they told us if anything would go wrong with our’s we will remove it and put a new one and give you. They are far more sophisticated and diligent… on the other hand, this diabolical Marshall’s staff is constantly HARASSING US, they didn’t do proper POP or wall levelling and left a huge depression behind, they are NOT READY TO RECTIFY THE PINK STAINS they are saying the wallpaper is out of stock and they are COERCING us to buy one from their EXPENSIVE CATALOGUES by saying their PRICES HAVE HIKED and all the lower priced ones are out of stock, I had a theme first of all www.lilacnights.com/post/boudoir-en-suite I’m an interior designer… I regret buying from here. When we settled on 5 rolls instead of 8 (they owed us eight rolls) they started FORCING US TO PAY MORE FOR WALL LEVELLING AND PREPARATION and they are just not ready to fix it or make up for it… nor refund the amount. We had first asked for a refund so they said “You’ll have to pick a “replacement” when we did that they said they are all expensive NOW so you’ll get only 5 or else pay all the difference amount, when we settled on 5 and (we thought we’ll either put the leftover snippets there although the reaction is spreading… or mix & match by getting some other pattern from somewhere else which would compliment these 5 rolls) they stared FORCING us to pay for wall levelling and preparation, they are not ready to give those 5 rolls cuz their SCAM/PLAN failed epically, they are such harassers, they deliberately used that glue in order to ruin all the wallpapers so that we’ll buy more wallpapers from them and they immediately hiked the prices, they also thought they’ll get more money for wall preparation… SHAME ON THEM this is EXTORTION and it’s a crime which they are committing in broad daylight. Read what other people have written on Google for Marshalls Lower Parel, I had taken from Andheri West. I will be involving police in this matter I already have a chronic illness (fibromyalgia and neurological disorders) I’m harassed beyond limits by Forum, Dinesh and Pratap - Marshall’s Andheri Branch.
Additional Input: The “management response” on Google is total rubbish, when they were saying we’ll sell the wallpaper to someone else (since 2 months have passed) they take full payment in advance but never allot those rolls & they are very reluctant about delivering ‘em… we told them we had our complete renovation going on including the bathroom tiling, we asked them to send the rolls but that “Forum” who was making several excuses from day one started evading us, they would constantly say “You’ll can only speak to Forum and she’s busy with another customer” we kept calling for hours, then she finally came on call the next day and said, “Jab gaadi “kabhi” woh side (aapke area) mein aaengi… tab you’ll get those rolls.” Her meaning was “if and when” their delivery van would come to your area we’ll send the rolls… my father said he’ll pick it from Khopar Khairane (which is almost Panvel) he was anyway going to IKEA the next day for click and collect, when he went there, the guy who had spoken on call from their warehouse SAW him and ran for lunch and they told him, “You’ll have to wait for 45 mins, he is at lunch!” My mom had gone along this time cuz she wanted to see IKEA so she started comparing them with NGC and I asked her to tell them “They have no manners? He saw you’ll and he still went for lunch? They keep people waiting like that? What is this a Government office?” I was constantly on call… they then gave those papers (again reluctantly) We were also told this time that “Ideally” speaking, furniture assembly is always done before putting the wallpapers simply because we told them we have put all the furniture and everything so they will have to take those stains seriously and do something about it cuz it’s not a small issue. Should I assume they climb on people’s furniture to stick their wallpapers? The wardrobe is nailed to my wall.
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