This is regarding my review here
I didn’t want to denounce them so I’ve shifted the scandalous part to this article. UPDATE: THEY SENT ME 2 BLACK AWFUL LOOKING HANGERS INSTEAD OF 2 LIGHTS because they saw me lauding a set of black hangers from some other brand, how desperate? THEY HIRE CHEAP ILLITERATE, UNCIVILISED UNCOUTHS who MISHANDLE THINGS, THE EXQUISITE GLASS DRAWER CAME BROKEN, wtf? We had to halt the assembly in between… the one doing it was helping us with the return, these fucks are really messed up. They’ve harassed us enough now. We can’t keep calling people over and over for assembly especially during COVID.
IKEA is a utility store, it’s not a “luxury brand” (for the rich, it is a dollar store) but for some reason, it is trying to establish itself as one in India. They believe we, Indians think every “international” brand is luxurious. It’s all locally made, their label doesn’t count. Why are they trying to elitify themselves? Just because I mentioned “Gautier” here… Haha they should’ve read the latter half of my first line and irrespective of that you can’t compare Gautier & IKEA, Gautier wardrobes don’t have to be pinned to the wall, they are sturdy enough. I’m not here to deplore them but IKEA’s steep pricing can be explained through mass production so frankly even if they’ll charge us 20 bucks for those millions of units that they’re manufacturing, it won’t make any difference to them. I woke up with high fever today due to constant crying, I already have a chronic illness and my nerves have been twitching since yesterday thanks to all the stress. 90% of IKEA products are unavailable for India/Mumbai, it’s extremely frustrating and whatever we were compromising on, the prices for those handful of 10-20 products have all gone up after this review. Rest of the story is on twitter.com/dutchesstruffle
The customer care rep I got yesterday on IKEA was way better than all those whom I spoke to earlier… but whatever their back-end team did was wrong.
Their imbecilic, flippant, shallow team didn’t deserve all that attention, they made a very wrong move after I shared this review on my blog. It was so appalling Ikea’s whole concept was to have the most affordable price range not competitive prices, even during COVID they are full of avarice! Now there is literally no need to compromise on them because what’s the effing difference? They’ve lost all credibility. I had spent a lot of time & effort in writing this review but I’ll have to take it down as it has become redundant and erroneous now, I’m sorry but IKEA has unethically changed everything & hiked their prices (specifically of those items which I’ve shared here in this article INCLUDING everything that was there in my cart whatever wasn’t has the old price tag, they’ve also made certain things ”unavailable” for online shopping to increase their demand like how foolish we can see how much is already there in stock in “Bangalore” its all very bias) so there’s no difference between them & other “elusive” (if that’s what they wanted to be called) overpriced brands. I’ve cried so much since morning that I have fever now all because of IKEA… what exactly were they trying to do? Take advantage or get me into trouble? Make me look like a liar? BASIC Glass shelves, sliding doors… are never available, the (attractive) lacquered ones are not there in all sizes or colours (we Indians get leftover stuff?) they don’t have any of those doors in 201 cm length, something that would fit smaller apartments here, they only have bigger ones, which are more expensive, the price increases with their sizing (they just want us to settle on those and even after that we don’t get our choice of colour because they don’t get nice colours in INDIA) don’t they understand that it’s impossible to fit taller wardrobes in India? That maximum of us have our AC units fixed on top? Do they think we are that credulous? In UK & US you get ALL SIZES even though their homes are bigger… 90% of their catalogue is UNAVAILABLE, THEY TAKE AGES to deliver, STAFF IS SO INCOMPETENT THEY DONT EVEN KNOW HOW TO Design BASIC PLANS & there’s NO COD nor Free Shipping, on top of that they are extorting money from us and capitalising in a country which has maximum no. of COVID cases? You can’t see the order status, their link redirects you to an erroneous invoice which is generated in a “pick up” template even if you’ve opted for home delivery and it says “Order” to be picked up from your home address. Again, never seen so much incompetency before, they’ve completely flaked on us, their staff isn’t diligent at all, these are BASIC things… Even independent, niche brands have these facilities & features, their logistic services and site navigation is far better. In abroad IKEA prices always go down they NEVER raise them but they did that over here as soon as I shared my blog post which was extremely unexpected and abysmal. Moreover, I was told something very absurd by IKEA “No one should be present in the house when we are assembling your wardrobe” (she knew our place was is not empty & that we were not in the process of moving in) I told her it is impossible cuz I have to tell them the measurements so she said, “Then send us a video of disinfecting your whole place!”
They can easily manipulate everything at the click of a button, last year when I dropped a complain about unavailability of products for “Non-Bengaluru” people on their insta page (they know people have lavish homes in Bangalore so they are only catering to them) they made lame excuses saying “some things suit Bangalore’s climate more” & I was like Bangalore is in India not Antarctica (as if they have perishable goods) so the next day they kept everything available for us just to present a “nice image” and took it down after 24 hours! Nothing ran out of stock, they made things unavailable for us again… why so much prejudice against Mumbaikars? IKEA would’ve been a great place to shop from if they had the whole range available for us (all) not the leftover stuff, if they wouldn’t have fidgeted with the price list or tarnished their image by being egoistic & money-driven. I don’t know what went wrong but we shouldn’t be targeted like that.
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